Friends, Customers, and Partners,

Today, I am traveling back from Las Vegas from one of our annual trade shows.  I was in the airport working out some kinks with my travel plans and while speaking with a Virgin America employee I was reminded of something very relevant to our business.  I complimented them on their quality of service and said I would be sad to see that deteriorate as they continue to grow.  The employee said to me that they have a monthly all hands conference call where they discuss “Growing Small” and plan to always be this connected with their customers. (more…)