Time and again I encounter hard-working, wide-eyed and eager Risk Managers, department Directors, and even C-Level executives who are thinking – with all good intent – they need to buy a software that will solve absolutely every challenge they’re experiencing in their respective department or organization RIGHT NOW. The proverbial “Boil the Ocean” approach… That’s to say, their ideas and innovations are warranted, though exceptionally difficult to realize in short order.
The thing is, traditional Incident Reporting practices require a very compartmentalized approach.
First there are the reports themselves – What data are we capturing? What is required information? When should a report escalate?
Then there are the logistics of the report – Who should see it? Will it follow an approval process? Is there business critical or confidential information being captured that cannot be seen by certain parties? How do I insure data respective to anything from personal privacy to Federal compliance is kept confidential?
And finally there’s the usability of the data itself – Now that we’ve captured this information, how do we use it? After all, information is power…
Given all of those questions, it’s easy to get lost in an attempt to come up with the perfect system. And someone with enough free-time and unencumbered will can potentially map this all out and find a way to put it into practice! But that won’t mean it’ll be easy. Because as we all know, the further you dive into a project, the more the scope of the project can change. Unexpected challenges and overlooked details can absolutely crush a timeline and in business, time is money. Suddenly your project is running over projected timelines in weeks and months! Users are still without a solution to their challenges, projected costs have gone up, and any new organizational challenges aren’t being given their due because you’re so focused on creating the most perfect Incident Reporting Software. Or worse, your Incident Reporting Software project is abandoned in lieu of other, more pressing projects. In which case you’ve needlessly worked an untold number of hours, utilizing any number of resources, with nothing more to show than a half finished product likely to sit on a shelf indefinitely. And that’s only taking into consideration the home-grown approach.
Let’s say you’ve purchased a software and you’ve managed to get it up and running. What happens when you need to make changes in real time? Are you able to access that application and create a new report type? Define user roles and permissions to an ever changing business environment? Especially in consideration for regulatory compliance where rules and requirements change every year! What then?
CIP Reporting is an Incident Reporting Software platform built on the understanding that in business, requirements change. And they change often…
In speaking with and demonstrating CIP Reporting to the previously mentioned Risk Managers, Department Directors, and C-Level Executives, I always say something along these lines, “Don’t feel as though you have to boil the ocean! Let’s work to solve the immediate challenges and, as you and your team members become more comfortable with the application, we’ll build upon what we have. Like building blocks! Only cooler…”
Each and every CIP Reporting customer is working with a tailor fit application meeting their exact use case. No two CIP Reporting deployments are the same in fact. And generally speaking, each deployment will see changes in the first weeks and months. Changes the customer is able to make using the Administrative tools provided with the platform. Couple that with the training CIP Reporting provides its users and administrators, and throw in a dash of exceptional customer support – also included in the purchase of CIP Reporting – and you have a recipe for unmatched scalability…
Whether you’re simply changing a workflow rule or adding an entirely new report group complete with user roles and permissions, report types, and unique processes, CIP Reporting provides you with the tools, the training, and the support to scale your Incident Reporting Software easily and over time. So whether you’re a CIP Reporting customer today, or if you’re thinking about becoming a CIP Reporting customer, please remember – You don’t have to Boil the Ocean. Let us help you solve the challenges of today. We know you’ll make it perfect tomorrow… And we’ll gladly help.
About Shane Yerkes
Shane is a creative, entrepreneurial-minded sales executive with a focus on start-up and growth based software companies. With a consistent track record of exceeding revenue targets, He attributes his success to a very simple business philosophy; Solve real business problems through the solution, never sell for what's not there. Google+