Whenever it comes to ‘change’, I always think back to a quote from a movie; “Wayne’s World”. Granted, the movie was released better than 20 years ago now so I’m somewhat dating myself, though still, if you like comedies “Wayne’s World” is a classic. At a certain point in the movie, the nefarious TV Executive, Banjamin Kane (Rob Lowe), is talking to Garth Algar (Dana Carvey) about the proposed changes to the “Wayne’s World” television program. Garth pauses, stares off into the distance for a moment and simply states, “We fear change.” before repeatedly taking a hammer to a malfunctioning robotic hand, pounding it into oblivion. I always thought the scene to be funny, but not because of its acting or even its context, rather because of the exaggerated reality of Garth’s reaction. The fact is, most people fear change.
What most people don’t realize is that routines get tired. Routines wear holes in the carpet. Routine means stagnation, stifled growth, and sunk cost through the perception that nothing would be different even if changes were made. Change is good… Maybe not in all things, but certainly in business. Especially when the changes you’re committed to making will mean improved process, data accessibility, and truly improving your bottom line. In Incident Report Writing, Risk Management, and Quality Assurance, CIP Reporting ensures our customers that making changes can be really quite easy. In fact, the application is so configurable that the ramp time to adopt it is a matter of minutes – not days and weeks.
In the business world, when the idea of ‘change’ is vetted among the would-be users of a new software system, the perception is the adoption of a new application will be difficult if not debilitating. This is an unfortunate bi-product of years and years of using workforce applications that have been forced upon the users without their input or say. Though in CIP Reporting, the product was designed around the end-user experience; being careful to provide an interface that’s not only easy to use, it’s preferred to whatever antiquated, process-heavy routine they’re used to. And the end result is increased efficiency, peace of mind with respect to data integrity, and limitless accessibility to the data being collected.
Our secret isn’t really a secret at all. We listen to our customers. From Day 1 CIP Reporting has built the application around the user experience – formatting the information gathering process to that of answering questions on a piece of paper. Simple. Easy. Meanwhile the application is working behind the scenes to automate workflows based on anything from who’s submitting the information to the validity of the information itself. User roles and permissions are defined in advance to ensure process is followed in terms of who receives the report for approval / rejection, escalation, case management, and more. The data collected can go through a number of approval processes if that’s what’s required, or it can simply be information that’s logged and filed neatly away into a fully searchable database for trending and analytics to be used at a later date. However, through any of this nothing appeared difficult or cumbersome. No part of this process saw the data submitter, the data reviewer, or those needing access to the data frustrated and confused.
Don’t take my word for it! See a demonstration of CIP Reporting today! Kick off an evaluation. Talk to our customers! Whatever you do, don’t live in fear. Fear is a Mind Killer. And besides, if you’re not changing, you’re not trying!
About Shane Yerkes
Shane is a creative, entrepreneurial-minded sales executive with a focus on start-up and growth based software companies. With a consistent track record of exceeding revenue targets, He attributes his success to a very simple business philosophy; Solve real business problems through the solution, never sell for what's not there. Google+