Why do we report?  To measure.

Why do we measure? To demonstrate.

Why do we demonstrate? To comply.

But what are you measuring?  Who decides the classification?  Do you trust them?  What are your options?  Did you read that in your drill sergeant voice?  Classification of incidents and occurrences may be the most critical step in the reporting process because fundamentally most measurements start with classifications.  Today on a phone call I was asked about the strategy our customers use to get good classification and I found myself talking about a few ways of solving the riddle. (more…)