Of all the software we use in our surveillance department, CIP is quite possibly the most important. The logs, reports, and statistics created using CIP are essential to the overall operation of the entire casino and resort.
During the evaluation process, I had the opportunity to test several competing reporting/logging-programs. I loved CIP immediately; It provides me with a simple user-interface which required little to no training to use, gives me the statistics I need, and offers me the ability to customize report types and report significance so that I can obtain exactly the type and amount of information I am needing from logs and reports.
Aside from the features of CIP, the quality and level of support I receive from Jason Riffel and his team is second to none. I have heard plenty of horror stories about various vendors, and even have a few of my own, but none of them involve Jason and his crew. World Class is the best description for the level of service Jason provides. He was in contact with me during the entire implementation process and made certain that the program functioned exactly the way I wanted it to, even if customization was needed. I have no hesitation in recommending CIP and Jason Riffel for your reporting/logging needs.
