Zero Non-Compliance Issues
Now using built-in workflows and permission-based data access, the right people are informed of the workings of the agency and casino. For instance, violations logged by the surveillance department against an employee will be shared with licensing for consideration upon renewing the employee’s license.
Previously, all forms had to be printed, filled out, and mailed or faxed. Now that these are managed electronically, these hard costs have been eliminated.
Automatically generated reports, analytics, and the ability to search on any field provide the real-time visibility into every aspect of the business, present or past, in a format that is shareable with others.
Using CIP Reporting’s analytics, for example, the commission identified that more than 50% of all findings had been related to cash handling and responded by implementing appropriate corrective measures. The commission also found that the machines from one gaming vendor were significantly less reliable than others, leading them to switch these for higher-performing machines.
Mobile access and built-in checklists, workflows, and reports have lessened clerical duties. CIP Reporting ensures all data is being collected at the point of discovery, is shared and escalated as designated by the defined workflows, and can be reported on automatically.
It is simple for the commission to manage regulation and process changes such as those of the System of Internal Controls (SICS) with CIP Reporting’s centralized structure.
With greater insights into casino operations, the commission has been able to take enforcement actions to cure ongoing non-compliance issues that were previously too hard to identify and track.