Increasing Quality of Care by Automating the Incident Reporting Process
“It all starts with safety” is Woodcreek Provider Services’ employee safety mantra. Woodcreek leaders maintain a keen focus on providing the best quality of care and doing so safely—and they continuously search for ways to improve.
Just a few years back, Woodcreek was using pen and paper to manage all quality-of-care and staff issues. When there was an incident, employees would print a copy of the necessary form, handwrite all pertinent information, and turn it in to the appropriate manager. The manager then wrote down the resolution and filed the form away. Meanwhile, nursing issues were managed separately using a spreadsheet that was stored on a shared drive.
“Our paper and pencil method wasn’t meeting our high standards,” says Melissa Miller, Quality Improvement Manager at Woodcreek Provider Services. “We needed an electronic way to centrally track all issues that might be limiting our ability to deliver appropriate care, and a means to understand the trends so we could determine and implement the appropriate corrective actions. It was critical we find something more effective, less cumbersome, and that offered greater insights.”
An Automated, Paperless Solution for Tracking and Trending Quality-of-Care Issues
Woodcreek Provider Services selected CIP Reporting’s Incident Reporting solution to automate the reporting, tracking, and trending of its quality-of-care investigations, internal employee workflow issues, patient experience feedback, Health Insurance Portability and Accountability Act (HIPAA) reporting, and Occupational Safety and Health Administration (OSHA) compliance.
With CIP Reporting, Woodcreek Now Has:
Efficiencies Gained and a Culture of Reporting Fostered
Since implementing CIP Reporting, Woodcreek has grown from 35 doctors to more than 40 and growing. Managing this growth while maintaining a superior level of patient care has been paramount.
CIP Reporting’s Incident Reporting Solution has Enabled Woodcreek’s Quality Improvement Team to Contribute to the Achievement of These Goals with:
About Woodcreek Provider Services
Woodcreek Provider Services was formed in January 2018 when Woodcreek Healthcare joined Mary Bridge Children’s Health Network. Woodcreek Provider Services oversees the business relationship between the two and provides the clinical and administrative support for Woodcreek Pediatrics–Mary Bridge Children’s. Serving East Pierce County just outside of Seattle, Washington, Woodcreek Pediatrics–Mary Bridge Children’s has more than 40 providers and 130 ancillary staff across three locations and specializes in providing the highest quality and best practices of care spanning pediatric, urgent care, allergy and asthma, and behavioral health services.