We can all identify with the collective “phew” we feel when we know we’ve narrowly avoided a mishap, no matter how minor. For businesses, especially ones with high-risk environments, a close call is much more than a reminder to knock on wood. For hospitals, factories, event spaces, and more, just the possibility of an incident occurring is enough to influence operations. Often referred to as “near miss” events, companies can learn a lot about their exposure to risk from these close calls.
Companies can emphasize the importance of recording and reporting near miss incidents by harkening back to Frank Bird’s “safety pyramid”, a theory that states there is a direct relationship between fatalities, serious accidents, minor accidents, and near misses. The principle has been a tenet of workplace safety practices for decades.
The pyramid shows that for every 600 near misses, there are 30 minor accidents, 10 serious accidents, and one fatality.
#1: Promote a Culture of Reporting
Reducing near misses – and thus reducing the risk of accidents and fatalities – is not possible without first addressing why employees would be deterred to report. While it’ll take time for companies to tackle the laundry list of disincentives above, each near miss also provides an opportunity to continue to hone the process. In addition to recording near miss incidents as they arise, take the time to survey the involved employees to get feedback on your reporting procedures and learn the barriers facing your workers.
#2: Refresh Training
It’s only natural that, over time, the particulars of certain protocols and procedures starts to fade in employees’ minds. Even the most experienced and seasoned employees can have a lapse in memory that leads to a near miss. Regular training refreshes may elicit a collective groan from employees but using incidents as opportunities for education doesn’t have to be dull. The key is in your approach.
#3: Pinpoint Risk Factors
Despite best efforts to enforce workplace safety and health, incidents – even near misses – are inevitable. Many companies struggle to identify what is truly an accident and what is an indication of a greater issue. With solutions like CIP Reporting, which not only track, but analyze near misses, it can become easier to recognize the factors that led to the incident. Was it employee negligence? Faulty equipment? Bad weather?
Companies can also get to the root of a near miss by:
However, companies should be cautioned to avoid jumping to conclusions or creating uncorrelated links between incidents. Relying on software to do the analysis for you helps prevent factors, like confirmation bias, from creating an unreliable risk assessment.
#4: When Necessary, Take Action
Both needless action and deliberate inaction can damage the culture of reporting in your organization. Not every near miss incident requires a change to be made, but it does require your attention.
#5: Collaborate and Communicate
When actions to address near misses become absolutely necessary, solutions need to be crafted in partnership with the employees seeing through the change. Far too often, companies rely on the expertise of outsiders or one-size-fits-all software to implement change. As we learned from the IMD Business School study, organizational change will fail without the contribution of several stakeholders. Creating an open-door environment for confronting near miss developments will also do wonders for nurturing a culture of reporting.
With your plan of action nailed down, communicating the upcoming changes is a crucial step that can’t be skipped. It’s not just the changes that need explaining, but the method in which companies plan to execute, assess, and evolve new near miss procedures. In your communications, be sure to answer these questions:
Near misses are rarely the strokes of good luck felt in the moment. But these close calls can fuel positive and valuable conversations. Getting the right reporting tools in place is half the battle. CIP Reporting solutions are tailored to your industry, your workflow, your challenges, and most importantly, are crafted to promote a culture of reporting, even for small near misses. Don’t hesitate to schedule a free demo today.