#1: You can and must roll with the punches
#2: You can get out of your comfort zone
It’s amazing how often a business leader doesn’t understand why their process is a certain way—that it’s just the way they’ve always done it. Here’s the truth: Just because you’ve done something one way for decades doesn’t mean it’s still the best way. Companies need to adapt with the times and improve efficiencies by creating a unified approach.
COVID-19 prompted leaders to reassess legacy processes and workflows to find increased efficiencies. Due to the dire situation COVID-19 presented, many organizations began creating cross-departmental teams to determine solutions to specific problems or critical issues.
#3: You can lean on technology
For many business leaders, there was a fundamental belief that certain tasks could not be digitally transformed. Whether the reason was a lack of confidence in their technical platform or their skills to use the technology adequately, the reality is that COVID-19 proved that these beliefs are unfounded.
During COVID-19, organizations were forced to digitally transform many of their operations. Opinions that previously hindered and stalled digital transformation initiatives were trumped by the immediate need for change—and the change worked. According to the IBM report referenced above, 66 percent of business leaders reported that they have been able to complete initiatives that previously encountered resistance.
Many leaders also had the innate fear that leaning on technology would mean less jobs. The truth is that technology has helped us work smarter by allowing individuals to focus less on the mundane, routine tasks and more on the higher value tasks at hand. The pandemic, which prompted the majority of the world to stay at home for months, showed us technology can be trusted to assist us many areas.
Leaning on technology and moving to an online, automated system has proven to increase accuracy and efficiency. We can still offer a personal touch in the customer service process, while being smarter about how we work.
#4: You can increase your data security and scalability
COVID-19 has proven that business owners need to rely on SaaS models to grow and protect their business and customers. When the pandemic suddenly prompted stay-at-home orders around the world, employees could no longer go into the office — forcing them to rely on technology to continue operating.
Software can protect businesses from unexpected events that can disrupt operations. In fact, owners can sleep at night with confidence that their business is protected by implementing the many solutions available.