Valley Forge Resort Casino has gained the tools they need to be successful and adaptable
“CIP Reporting has become a real partner in helping us solve surveillance challenges. On multiple occasions, upon learning of or seeing firsthand a less-than-efficient process, CIP Reporting’s leadership jumped right in and found a way to optimize the process,” says Silva.
Silva and his team had been managing self-exclusions (whereby a person requests to be excluded from legalized gaming activities) by printing out each self-exclusion and maintaining them in binders. Once the number of self-exclusions reached 15,000, an alternative was required. CIP Reporting built an electronic, state-approved self-exclusion dashboard that is constantly up and running for the team to study and review.
Any visitor who enters the surveillance office is required to fill out an extensive bit of information. This had been managed in a paper ledger where accuracy was dependent on the ability to read the person’s handwriting and to enter the information accurately. CIP Reporting’s digitized visitor log ensures all fields are completed and adds an official time stamp.